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gporter1983's avatar
gporter1983
On our wavelength
10 months ago

TV Control app issues

Hi,

My physical remote isn't working properly so I decided to use the TV control app. Unfortunately I am getting this issue

 I have checked all settings, box is connected via Ethernet and both the V6 box and the device I am using is on my home network.

Any ideas?

Thanks in advance

Gary

2 Replies

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  • japitts's avatar
    japitts
    Very Insightful Person
    10 months ago

    On your V6, follow Home > Help & Settings > Settings > Network. Look for the IP address in the top-right. Check this matches the IP shown for your V6 in your router's "attached devices" section - the exact location will vary depending which model router you're using.

    Both the V6 and your mobile device need to be on the same subnet - so 192.168.0/100.x - the 0/100 depends whether you're using modem or router mode, and the x will be device-specific. All else must be the same.

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    10 months ago

    Hi gporter1983, thank you for your post.

    We're sorry to see the issue you're having 😔

    Have you tried following the excellent advice provided by japitts? If so, is the issue now resolved?

    General advice on how to use the Virgin TV Control app, including using it as a remote, can be found here. 

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel