Anybody else got this in Merseyside area,? All channels affected.
[mod - Fault ticket - F011955880]
Hi and sorry you're all experiencing pixelation issues across all channels and TV boxes. We're currently investigating the issue and hope to resolve it as soon as we can.
Marking this post as solution for visibility only.
Update - Ticket Raised under F011955939 / F011955880
Fixed exactly as the football finished!
Highly suspicious LOL, such a good game as well
Same here in Bristol. Seems to only affect Sky Sports channels - all others seem ok, but Sky Sports is unwatchable.
Seems tv is fixed
For anyone who has the original box with hard drive, and has upgraded.. plus @Lisa_CC
The original hard drives are Toshiba 1TB HDD's they are wearing and slowing the boxes down.
Before the upgrade to 360 I had already removed the original and replaced with an SSD which kept the box running smoothly. (I had an engineer visit and they confirmed that was okay to do).
The 360 upgrade, doesn't see the SSD. It does see the original HDD.
The original is dragging the operation of the box down. I have the pixelated issue on most channels too.
Removing HDD solves the issue - But.. you then have no TV guide and no options to record anything.
Only question now is, what SSD can be used in place of the Toshiba HDD that was originally supplied.
This would save lots of money and issues in the interim before the cloud service and fibre is fully operational.
It is also a really simple operation to switch the drives over, if needed you could send all customers a section of the box that needs one part removing and the other slotting in the same place, it would be user friendly with instructions to complete.
From an IT Engineer - Who used to specialise in testing Hard Drives :)
That's great info, but what does it have to do with the VM National issue the thread is talking about?
Or are you saying VM needed to replace a HDD cluster in one of their data centres with SSDs?
Cause: Main TV broadcast encoder went out of sync at Langley MHE. That knackers the entire CATV broadcast output to all local headends & hence all customers. The backup then has to be switched in & re-synced. Not a 5 minute exercise when there are 53 headends around the country. Anyone using IP channels (FAST channels & Stream boxes) should not have been affected.
Ditto, in Coventry. Not a great opening if you wanted to watch the Premiership. The most annoying factor is that you couldn't report it! At least I know it's not an area fault.
Its fixed now but this happened right in the middle of watching the live football (Liverpool v Bournemouth) games last night so missed the goals :(
The fault undoubtedly occurred in the central headend at Langley, with multiple potential errors in any (or quite likely multiple) of the following: encoder, stat-mux controller, router, clocking/timing, software, configuration, CAS edge. As Langley was pushing out bad TV signals the backup headend at Knowsley had to take over - but Knowsley is a warm rather than a hot standby. So all the TV data had to be processed again and - this is what took the most time to sort out - all the headends re-synchronised to take feeds from Knowsley.
To put this into context: I've been a cable TV subscriber for 27 years since 1998, and the number of times I've known about national TV outages I can count on one or two fingers.
