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Abobbett's avatar
Abobbett
Joining in
29 days ago

Setting up V6 box -

Engineer called yesterday to replace faulty box. However was unable to retrieve account details as system when down. Advised to keep turned on and when system back up it should refresh and continue to finish the set up. Still not working and have tried contacting the Engineer and received no response regarding update. Please advise 

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  • japitts's avatar
    japitts
    Very Insightful Person
    28 days ago

    You'll probably now have to go through the usual CS route - 0345 4541111 or 150 from a VM landline.

    It's unfortunate that the tech wasn't able to complete the job when onsite - normally they shouldn't leave without all AOK!

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    26 days ago

    Hi Abobbett, thank you for your post.

    We're sorry to hear about the situation you found yourself in 😔

    I can see you spoke to the team shortly after you posted. Has the matter now been resolved?

    Thank you for your support japitts 👍

    Regards,
    Daniel