Forum Discussion

den97's avatar
den97
Joining in
5 months ago

Can I set up my two full 360 boxes to record separately and not show recordings on both boxes

I have had two full 360 boxes installed as the app would not let me install 360 on my old v6 boxes.However recordings on both boxes are shown on each box.Please note that each box has its own hard drive and neither is a mini box.Is there any way that they can work independently and not show each other’s recordings.I have also noticed that recordings on box 1 can be deleted on both boxes but recordings on box 2 can only be deleted on box 2.is there anything in settings that can make each box keep its own recordings

  • Ashleigh_C's avatar
    Ashleigh_C
    5 months ago

    Hi there den97 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced an issue with your new boxes and thank you again for reaching out. The boxes would be linked and show both recordings but you could try creating two separate profiles for you yourself. One profile for each box. 

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    5 months ago

    Hi there den97 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced an issue with your new boxes and thank you again for reaching out. The boxes would be linked and show both recordings but you could try creating two separate profiles for you yourself. One profile for each box. 

    • ekg's avatar
      ekg
      On our wavelength
      3 months ago

      Hi,

      I have come to the forum with the same problem but different apparatus, I have a 360 main box and a mini box in my son's room. 

      The 'solved' solution does not work.

      We have two profiles and it makes no difference.

      Any other ideas?

      I do not want my sons recordings, and he does not want mine.

      • nodrogd's avatar
        nodrogd
        Very Insightful Person
        3 months ago
        ekg wrote:

        Hi,

        I have come to the forum with the same problem but different apparatus, I have a 360 main box and a mini box in my son's room. 

        The 'solved' solution does not work.

        We have two profiles and it makes no difference.

        Any other ideas?

        I do not want my sons recordings, and he does not want mine.

        Horizon is a server based system. The hard disk in the main box is seen as a cloud location (which is what the system primarily was designed for) & everything on it is listed. It is not linked, & will never be linked to profiles. I hasten to add that Horizon is run by Virgins parent company, who have been using it for many years. It is a Streaming centric platform, & not a Recording centric platform as with Virgins previous boxes.

  • japitts's avatar
    japitts
    Very Insightful Person
    5 months ago

    What you're explaining is how TV360 is designed. For a new install, TV360 has one master box and additional multiroom minis without hard drives. Even with the mitigation of additional converted V6 becoming TV360-masters, you cannot avoid the fact that TV360 is designed around one central recording pool which all boxes share.

  • roy247's avatar
    roy247
    Superstar
    5 months ago

    Your recordings will always be available to view across both boxes due to the way 360 Horizon software works.

    If you go to Recordings > Recorded > See all > and click on the Recorded tab you will see a drop down with the following options:-

    Recorded, Recorded on this Virgin TV box, Planned, and Planned for this Virgin TV box. - highlighting "Recorded on this Virgin TV box" will just show those programs recorded on that box.

    You can make the 360 record programs on predetermined boxes.

    When setting up a series link go to Advanced and select which box you want the recording to be made on. It will then be recorded on that box going forward, even if the default recording box is the other one.

    Setting profiles doesn't help.