My remote buttons only work now and again when they feel like it?
I have inserted new batteries, as I thought that was the issue, but it still persists.
I have reset the remote as per Virgin instructions, still occurs.
How do I go about asking Virgin for a new remote?
Can I do it via this site?
Select your set top box from the following page and follow the onscreen instructions to order a replacement remote
https://www.virginmedia.com/help/how-to/tv/issues/remote-issues/remote-not-working
You can also select the faults option if dialling 150 from a VM landline, or 0345 454 1111 from any other phone which is a free call included in most call plans, as it's the same as dialling an 01,02,or 03 number, however on some calls plans you need to redial after 1 hour to keep it as a free call.
Or wait a couple of days for a member of the forum team to pick up your post.
In the meantime you can use the TV Control app as a temporary remote - it's available for ios and android devices.
