Power Supply Cable For Virgin Box
Hello,
I am unable to use my Virgin Box as one of my ‘little darlings’ has damaged the power cable, how do I go about ordering a new one please? I cannot find any information on the app.
Thank you in advance,
LB
Forum Discussion
9 Replies
Is it the plug lead to PSU or the PSU cable to box that is damaged.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.
I took your advice and called, selected 2 for faults, ignored the options then after third cycle of options it hung up on me! I didn’t get out through to a person! This system absolutely sucks!
- Steven_L
Forum Team
Thanks for coming back to us LB_2022. Have you been able to speak to the team to get this arranged or do you still require further assistance?
Kind Regards,
Steven_L
Good morning, this has not been sorted. So far I’ve received a coax cable (not required), an ethernet cable (not required) and today I’ve received a power supply cable… for my hub… not required! All I want is a black power supply cable for my virgin box!! Not the hub! How difficult is it?
What exactly is the "Virgin box"? That's not very descriptive really. Is it a TiVo box, a V6 Box, a 360 Box, a 360 Mini, a Stream Box? Some clarity would be needed to ensure the correct PSU cable is supplied.
