Forum Discussion

khls15995's avatar
khls15995
On our wavelength
12 months ago

Ordering a new remote

I've been having problems too.  I've followed the instructions using the link above.  I'll give it a while to see if it works, if not, I'll order a new remote.

  • Bid1's avatar
    Bid1
    Dialled in
    12 months ago

    I’ve ordered my remote via speaking to someone online. Came within week or so. 

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    12 months ago

    Hey khls15995,

    Sorry to hear you have been having this issue, since posting this have you been able to get this ordered through our system at all?

    Joe

    • khls15995's avatar
      khls15995
      On our wavelength
      12 months ago

      Not yet.  It happened again last night so I'll order a new one in the next few days.  It's an old remote so maybe it's come to the end of its life.  How to I order through the system?

      Many thanks.

      • Joseph_B's avatar
        Joseph_B
        Forum Team (Retired)
        12 months ago

        Hey khls15995,

        With this you can go about processing the order through via our website here it will run some quick diagnostics and if needed prompt to send a replacement.

        Joe

    • khls15995's avatar
      khls15995
      On our wavelength
      10 months ago

      I haven't ordered a new one yet.  I'm going to try the trouble shooting steps first with the link you kindly sent.  I'll let you know.

      Thank you.

      • Martin_N's avatar
        Martin_N
        Forum Team
        10 months ago

        Thank you for that. Please do keep us posted.

        ^Martin