Hi, I've reset my remote control several times, but the problem persists with one button, it's the arrow left button next to the ok button, it makes moving the cursor very awkward when searching on catch up etc. How do I get a new remote as it's obviously an internal fault, I have had it for many years so has lasted well.
Hi rayafc
Welcome back to the Community Forums.
Sorry to hear of your remote issues. The link newapollo has very kindly offered would be the quickest way to run the troubleshooting steps on the remote and then if needed, order a new remote.
Should you've any issues at all with these steps or have any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
Hi rayafc
Select your set top box from the following page and follow the onscreen instructions to order a replacement remote
https://www.virginmedia.com/help/how-to/tv/issues/remote-issues/remote-not-working
You can also select the faults option if dialling 150 from a VM landline, or 0345 454 1111 from any other phone which is a free call included in most call plans, as it's the same as dialling an 01,02,or 03 number, however on some calls plans you need to redial after 1 hour to keep it as a free call.
Or wait a couple of days for a member of the forum team to pick up your post.
In the meantime you can use the TV Control app as a temporary remote - it's available for ios and android devices.
