A couple of weeks ago the V6 box in my bedroom started disconnecting from the WiFi and refusing to reconnect. It said the Network Cable was unplugged. I have never used an ethernet cable with this box and I can see it is connected to my WiFi successfully.
Can anyone suggest a fix before I try calling VM please?
Does putting an Ethernet cable into the V6 socket, and then removing it, make any difference?
Interesting question. The router is downstairs and the V6 box is upstairs. There was a cable plugged into it which I had temporarily used to connect the VM wifi booster to the V6 box when it wasn't playing ball a few months ago. I fixed that issue and was using WiFi to connect to the booster but the cable was still plugged into the V6 box with nothing at the other end. Only recently I decided to remove the cable entirely and this might be around the time the issue first started. I just replugged the cable back in (with nothing at the other end attached) and it didn't work so I am just moving the wifi booster nearer to the V6 box so I can try the cable again.
Just tried again after moving the VW wifi booster nearer to the V6 box so the cable will plug in but that didn't work either. I did reboot the V6.
Ethernet cables will always override a wireless connection by design, if a V6 sees an Ethernet cable in the socket but is not connected to a router at the other end, it can often cause these symptoms
OK but the router has been unplugged for months without this being an issue. I am resetting the VM wifi booster just in case that is the issue.
Update - it's now working.
In the end I reset and resynced the VM wifi booster and rebooted the V6 box. It has now connected to the VM service and appears to be working as expected.
