Forum Discussion

dmsmart's avatar
dmsmart
Joining in
2 years ago

Network able unplugged error on V6 box when using WiFi Router

A couple of weeks ago the V6 box in my bedroom started disconnecting from the WiFi and refusing to reconnect. It said the Network Cable was unplugged. I have never used an ethernet cable with this box and I can see it is connected to my WiFi successfully.

Can anyone suggest a fix before I try calling VM please?

  • japitts's avatar
    japitts
    Very Insightful Person

    Does putting an Ethernet cable into the V6 socket, and then removing it, make any difference?

  • Interesting question.  The router is downstairs and the V6 box is upstairs.  There was a cable plugged into it which I had temporarily used to connect the VM wifi booster to the V6 box when it wasn't playing ball a few months ago.  I fixed that issue and was using WiFi to connect to the booster but the cable was still plugged into the V6 box with nothing at the other end.  Only recently I decided to remove the cable entirely and this might be around the time the issue first started.  I just replugged the cable back in (with nothing at the other end attached) and it didn't work so I am just moving the wifi booster nearer to the V6 box so I can try the cable again.

  • Just tried again after moving the VW wifi booster nearer to the V6 box so the cable will plug in but that didn't work either.  I did reboot the V6.

  • japitts's avatar
    japitts
    Very Insightful Person

    Ethernet cables will always override a wireless connection by design, if a V6 sees an Ethernet cable in the socket but is not connected to a router at the other end, it can often cause these symptoms

  • OK but the router has been unplugged for months without this being an issue.  I am resetting the VM wifi booster just in case that is the issue.

  • Update - it's now working.

    In the end I reset and resynced the VM wifi booster and rebooted the V6 box.  It has now connected to the VM service and appears to be working as expected.

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team

      Hi dmsmart 👋

      Welcome to our Community Forums.

      Thanks for posting and for your update - we're glad it is working as expected again but if you need any further support, let us know, 

      Have a lovely weekend!