Forum Discussion

Geddeir's avatar
Geddeir
Tuning in
10 months ago

Netflix App opens a blank screen

I get a black screen trying to connect to Netflix. Yesterday, I manged to get beyond the black screen and had the error message TVQ-RNV-100 googling that said it could not connect to the network. Amazon Prime worked ok. I gave up yestertday because the Virgin Media App on the mobile would not run when I attempted to run it for a third time. Ran it today did what was asked, same issue. Asked to chat nothing happened. Tried phoning 150 received message can't get through. Assitance in resolving this would be appreciated.

  • japitts's avatar
    japitts
    Very Insightful Person
    10 months ago

    Having proven your V6's internet connection, and thus proven this to an app-specific issue, have you tried restarting your box?

    Home > Help & Settings > Clear or restart > Restart my TiVo

  • Geddeir's avatar
    Geddeir
    Tuning in
    10 months ago

    Thank you. I did this and did not end up at a black screen. Eventually received the error message TVQ-RNV-100. I am accessing via the chanel number. Is there an app that can be installed?

  • japitts's avatar
    japitts
    Very Insightful Person
    10 months ago

    Netflix is, by nature, an app - it's the same back-end whether you access it via the red-button shortcut or from the apps menu.

    Are you saying that restarting your V6 resolves the problem temporarily but it later recurs?

    • Geddeir's avatar
      Geddeir
      Tuning in
      10 months ago

      No. It did not fix the problem. I went away a few days later for a week and when I came back it was working again.