Forum Discussion

BinghamBloke's avatar
BinghamBloke
Super solver
2 years ago

Jittery sound on TNT Ultimate

We had this last season for several weeks on BT Sport's 531 until enough people complained as seemed to be region specific.

Anyone else with the same issue?

37 Replies

Show More
  • Tardis446's avatar
    Tardis446
    Tuning in
    2 years ago

    Watching Tottenham/Wolves on TNT Ultimate 11/11/23 and sound cuts in and out. No problem on HD or other channels.

    Same problem during Arsenal CL game on Wednesday.

    • BinghamBloke's avatar
      BinghamBloke
      Super solver
      2 years ago

      Today Wolves v Spurs at first I thought it was OK but it is still stuttery, maybe not as bad or I am just getting used to it now 😄

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        2 years ago

        Hello BinghamBloke.

        Thanks for your post and welcome back to our community.

        Sorry to hear about the stuttering on TNT Sports.

        We were made aware of this issue during last weeks Champions League matches.

        It has been fed back and is currently being investigated. The Wolves vs Spurs match will fall under the same investigation.

        Sorry if this impaired your viewing in any way.

        Hope the final score was okay?

        Gareth_L

    • Tardis446's avatar
      Tardis446
      Tuning in
      2 years ago

      Anyone else have a problem with intermittent sound on TNT Ultra. I’ve experienced it for several months now with no problems on any other channel.

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Tardis446 

        Welcome to our community forums and thank you for your first posts. Sorry to hear you are experiencing a jittery sound on TNT Ultra. We want to do our best to help. Is sound similarly affected? Is the sound affected across different showings on the channel? Is anything listed here for a local fault? virg.in/service 

        Thanks,


         

  • fizz's avatar
    fizz
    Fibre optic
    2 years ago

    I have been complaining about this for ages and have the same issues. I have my own post on this. I am not convinced (I am being told it is the TNT's problem) but it is random and also can be cleared a lot of the time with a few channel switches. I have it on two boxes one connected to an amp and one through TV and when it happens on one it is not happening on the other or vice versa or both at the same time. It seems to be when the transmissions switch between ultra HD and then normal HD in the adverts? it seems to really unsettle the V6 box to be honest but nobody believes me at all.. hope you get resolution because I have not

  • NickRich1's avatar
    NickRich1
    Joining in
    9 months ago

    Has there been a fix for this issue?  I have terrible intermittent sound on TNT Ultimate.  So much so it's difficult to watch. I've git decent HDMI cables & TVs yet the sound issue is bad on 5 different setups.

  • fizz's avatar
    fizz
    Fibre optic
    9 months ago

    still ongoing here too.. over two years now..

    • NickRich1's avatar
      NickRich1
      Joining in
      9 months ago

      I've got 5 boxes and the same problem on all boxes. I don't believe it's my set up.  There are a lot of people complaining about the same issue.  Why can't they do something about it ???