Channel 525 sound
There is constant wittering on the sound for TNT Ultimate, which is making it unwatchable. Is anyone else having this? All other channels are OK, so I suspect it's the HDR that may be causing the interference.
Forum Discussion
11 Replies
No sound problems here in Teesside on my TV360.
Have you used the /check-services/ function to check for problems in your area? You can also a run a test on your equipment from there. If nothing is showing you could also try the automated Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
Check all VM cabling and also HDMI cabling.
The picture is 2160p HLG HDR BT.2020, and sound is PCM
Have you tried changing the V6 sound settings?
Home > Help & Settings > Settings > Audio >
If your TV is not set up to work with Dolby output, select Dolby Digital, then choose Dolby Digital to PCM. Press OK on the Virgin TV remote to confirm your selection and see if that improves the sound.
Virgin's UHD channel has routinely broadcast in Atmos with fallback to DD for some events. Have you not wondered why the regular HD channel on 521 is broadcasting now with a DD audio track and the UHD channel is outputting 2-channel PCM? There's a problem.
The sound was fine until a few days ago. It started breaking up while I was watching the Community Shield match and it's been the same ever since. I haven't changed any settings on my TV or the box.
The channel is not producing a wittering sound for me (I'm on the Hayes headend). This seems like a box decoder problem and setting audio to PCM for this channel may solve the problem.
Same here on Merseyside.I just pressed the pause button on my V6 remote.......problem solved!
Blimey! That works...go figure.
I'm still unable to watch channel 525 live. I have to press pause then release, otherwise the sound constantly distorts. It was fine before and I haven't changed any settings. Perhaps it's only on Merseyside?
- Steven_L
Forum Team
Hey raymartin01,
Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having trying to watch content on TNT Ultimate. Does this issue happen on any other of the TNT channels or just this one? Are the problems happening all the time or just when you're watching certain content, such as football?
Kind Regards,
Steven_L
It's only on channel 525 - all the other channels are fine.
I have ongoing issues and reported them three years ago now.. other people have the same and only with tnt ultimate. On bother boxes one through an amp.and another through tv. Changing channels and going back sometimes fixes it. Others have reported changing the audio stream seems to fix it but does not for ne.
