Forum Discussion

Lisalou64_'s avatar
Lisalou64_
Joining in
6 months ago

I am having problems with V6 Box stuck in Starting Up Mode

Good evening, I am having problems with V6 Box stuck in Starting Up mode, have tried rebooting using plus and power together but to no avail.  I have 2 additional boxes which are both fine.  Any help would be appreciated please @virgin media.  I suspect I need a replacement box looking at other comments on this forum.

1 Reply

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    6 months ago

    Hello Lisalou64_,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your TV box at the moment. I have looked into your account and can see that you have been able to arrange an engineer visit to replace your TV box. Please let us know how the visit goes.

    Kind Regards,

    Steven_L