Forum Discussion

victry77's avatar
victry77
On our wavelength
10 months ago

How can I order a new remote?

The online link doesn't work and I can't get through to a human on the phone.

The remote is totally dead.

How on earth do I order a new one, please? 😵💫

 

  • The quickest way to get a remote would be to call 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone or wait for a member of the forum team to pick this up which could be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

    You can use the Connect app while you are waiting, or if your TV has a smart remote you might be able to pair that to the V6.

  • Hi victry77 

    Thanks for posting and welcome back to the community.

    Apologies for the issue with the remote and also you've not had any joy either via the online site.

    I'll send you a PM now to assist further.