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Moogera's avatar
Moogera
Up to speed
13 days ago
Solved

Can't pair new RC with new v6 box

Hi all 

I had a replacement V6 box fitted yesterday,works fine ,and a new remote ,but using it last night I noticed the volume control wasn't working, I unpaired the remote and followed the instructions in the settings to pair the remote with the V6 it seemed successful giving me the message it had paired successfully,but the volume button still wasn't working,I've tried another twice this morning but still no luck .

Any help much appreciated 

  • Carley_S's avatar
    Carley_S
    9 days ago

    Hi Moogera 

    Welcome back to the Community Forums. 

    Sorry to hear of your concerns with your volume control on the remote. 

    Have you seen in manually following the steps here helps in pairing your TV so it allows for the controller to control the volume? 

    Keep us posted with how you get on. 

10 Replies

  • Hi thanks 

    I'm not at home now,when I come back later I'll give those methods a try

    Thanks I will let you know

  • Hi 

    Yeah I swapped the batteries over for new

    On the V6 in settings the instructions are

    Press and hold clear and TV on remote until the light flashes green twice

    Press thumbs down 3x then ok

    The led will flash green twice  press ok and the led will turn off

    The remote is now in IR mode ,

    A message comes up saying ,the remote is paired with the V6 

    Nothing like the instructions you have kindly supplied

    • nodrogd's avatar
      nodrogd
      Very Insightful Person

      Press and hold clear and TV on remote until the light flashes green twice

      Press thumbs down 3x then ok

      The led will flash green twice  press ok and the led will turn off

      The remote is now in IR mode ,

      A message comes up saying ,the remote is paired with the V6 

      Nothing like the instructions you have kindly supplied

      The instructions you are quoting are for changing the V6 control codes to IR format from RF. This is nothing to do with the Volume control, which is not controlled by the V6 box. You need to pair the V6 remote with your TV set as well, as the TV controls the Volume as per newapollo​ 's advice in their initial response above.

      • Moogera's avatar
        Moogera
        Up to speed

        Hi in menu - help - settings - pair remote that method is what it says . and when followed it comes up with remote is paired with V6 ? So are you saying they are the wrong instructions? 

        I'm working through newapollos instructions and so far getting the same result ,volume and mute button not working,having had 2 V6 boxes before this and had no problems pairing I find it hard to understand why it's not working fully ,same TV as well ,I might have a faulty remote which needs replacing I don't know 

    • newapollo's avatar
      newapollo
      Very Insightful Person

      Hi again Moogera​ 

      I would always advise following the instructions on the box first, however there are a few more instructions shown in VM's online Help  /how-to/guides/tv/pairing-the-remote/v6/advice

       The methods I described have worked in the past, however I'm afraid I can't check them out as I migrated from V6 to TV360.  

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team

        Hi Moogera 

        Welcome back to the Community Forums. 

        Sorry to hear of your concerns with your volume control on the remote. 

        Have you seen in manually following the steps here helps in pairing your TV so it allows for the controller to control the volume? 

        Keep us posted with how you get on. 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Have you tried new batteries in the new remote? (it's amazing how often new remotes still need them replacing)

    Did you use the codes detailed in the /Downloads/VM%20TiVo%20TV%20Remote%20Code%20List%2012_11.pdf list?  Sometimes more than one code works so don't just accept the first one that appears to work, try a few more.

    Press and hold down clear and TV at the same time, until the light on the top of the remote flashes green twice. Then enter the four digit code for your TV’s make and model number from the list. The LED should then flash green twice.

    Then press Vol +/- and Mute to check that the remote is working. If not, repeat the steps above using a different code for your TV from the list.  Once programmed the light on the top will flash green instead of red when using it for Standby, Volume and Mute control.

    The same applies if you use the '999' method, don't just accept the first one that appears to work.

    Searching for a TV remote control code using 999

    Press and hold down clear and TV at the same time until the light on the top of the remote flashes green twice.  Then enter the code 0999 to access the TV code database – the LED will flash green twice. 

    Press channel up until a code turns off the TV – the LED will flash green each time a code is sent.  Once the TV turns off, release channel up and press standby on the remote to turn the TV back on. 

    Press vol +/- and mute to check that the remote is working with your TV. If they don’t, continue to search using channel up until the next code turns off the TV, and repeat steps 4 and 5. When the Volume and Mute keys work, press OK to store the code. The LED will then flash green twice. 

    (If you reach the end of the code database, the light on top of the remote will give an extended red flash and exit programming mode)