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Daz24's avatar
Daz24
Joining in
2 years ago
Solved

Alibi on catchup not working

Whenever I go on Alibi on catchup I get service temporarily unavailable.

I don't think it's ever worked .

Powering off/on makea no difference.Forcing update makes no difference.

Any suggestions?

 

  • japitts's avatar
    japitts
    2 years ago

    Do OnDemand services from the BBC, ITV & C4 work? This proves your V6's internet connection

    Do OnDemand services from C5 or Sky work? This will prove your V6's internet connection & OnDemand service

    What is the error code alongside the error message? There should be one.

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  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    Do OnDemand services from the BBC, ITV & C4 work? This proves your V6's internet connection

    Do OnDemand services from C5 or Sky work? This will prove your V6's internet connection & OnDemand service

    What is the error code alongside the error message? There should be one.

    • Daz24's avatar
      Daz24
      Joining in
      2 years ago

      Of those you listed only BBC iPlayer is working, ITVx has no content,the others don't play anything.Error code is 669.

      YouTube and Pluto work.

      I didn't realise the others weren't working also.

      Checking service status apparently there's an issue with ITV+1 in my area that will be fixed by 26/3.No mention of onDemand problems 

  • Daz24's avatar
    Daz24
    Joining in
    2 years ago

    I've been in contact with VM and whatever they did has fixed it 🙂

  • japitts's avatar
    japitts
    Very Insightful Person
    2 years ago

    If YouTube & iPlayer work, that proves your V6's internet connection is working and rules out in-home connectivity.

    Sounds like this was something account-side.