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roxeth's avatar
roxeth
On our wavelength
3 months ago
Solved

Your TV box needs a free update

I have received an email "Your TV box needs a free update" which tells me that "from 23 July BBCiPlayer will no longer be supported".  I don't want to change from a TIVO box to a TV360 box unless absolutely necessary.

If I don't change I will loose access to BBC iPlayer.  I am willing to loose BBC iPlayer but what other things will be lost if I don't change?

I understand that if I do change I will need WiFi.  Is that correct and would the router need to be on 24/7?

  • BlueLou's avatar
    BlueLou
    2 months ago

    The TiVo box has already lost access to other features and content, and will continue to do so for the next couple of years. Anything new will only launch on 360 and Stream.  

    If you are happy to remain on TiVo that is fine, you were contacted because you watch iPlayer.  Just bear in mind that other features will continue to be removed as they become unsupported on this now 13 year old box. 

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  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    3 months ago

    V6 & V360 boxes rely for everything but the TV channels via the internet connection. The internet also carries some red button content & the FAST channels in the 250 range. Trying to use the box with the internet turned off you will get pestered with error messages.

    If you turn internet off at night the box will not receive guide, firmware & channel allocation updates, so may not work correctly the next day. It also can lead to random rebooting of the box at inconvenient times.

    • roxeth's avatar
      roxeth
      On our wavelength
      2 months ago

      For clarification my understanding is that if I do nothing (i.e. keep the TIVO box going) the only thing which will happen is that I will loose BBC iPlayer.  Is that correct?

      • BlueLou's avatar
        BlueLou
        Virgin Media Staff
        2 months ago

        The TiVo box has already lost access to other features and content, and will continue to do so for the next couple of years. Anything new will only launch on 360 and Stream.  

        If you are happy to remain on TiVo that is fine, you were contacted because you watch iPlayer.  Just bear in mind that other features will continue to be removed as they become unsupported on this now 13 year old box. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    3 months ago

    Most modern 'smart' TVs have a built in app for BBC iPlayer. It uses the broadband but you control it with your TV controller.

    • ianjayne's avatar
      ianjayne
      Rising star
      22 days ago

      Correct you do not need any third party box to watch Iplayer if you have a Smart TV. it's included in the hardware.

  • japitts's avatar
    japitts
    Very Insightful Person
    3 months ago

    Sounds like the latest round in the TV360-promotions is about to start - ITV OnDemand has long since gone from TiVo, now iPlayer apparently being removed. To be fair the TiVo's are now 10+ years old, and antiques by current standards.

    The glossy probably wont mention that TV360 is fundamentally a different OS/platform to TiVo, and that a V6 box runs on the same newer hardware as TV360, but uses the same TiVo-software as you're used to. So whether you decide

    You are correct to presume that both V6 & TV360 boxes need a VM broadband connection to fully function, whereas the TiVo had this in-built. An Ethernet connection is always recommended, but reliable wireless can often suffice - and yes, this connection should be in-place 24/7/365