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Teamholmes18's avatar
Teamholmes18
Joining in
2 years ago

Wall to hub cable

Hi there

I’ve  been trying to get through to someone at VM all day but to no avail. I have had a 360 TV box today and could do with a longer cable which goes between the wall box and the new splitter I’ve had. I’ve read Virgin do a 3 metre lead but I can’t get through to anyone to ask for one. Are these leads standard coax leads that I can pick up from a diy store or are they specially designed and wired? 
Many thanks!! 
Duncan

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Teamholmes18 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problems you've been having getting through to the team 😔

    I can see you've spoken to an agent since you posted. Has this now been sorted out?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • Teamholmes18's avatar
      Teamholmes18
      Joining in
      2 years ago

      Hi there

      yes.. I’m just awaiting the arrival of the cable, so hopefully should all be sorted soon. Thankyou!