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Kjersti66's avatar
Kjersti66
Joining in
2 years ago

Volume level keeps flashing up on TV every 20 seconds!

Hei everyone!

Just got my 360 box earlier this week. Never had this problem before I got the 360 box. Every 20 seconds, the volume level flashes up on my TV for a few seconds and then goes away again. I did try to pair up the 360 remote with my Denon soundbar, but this wouldn't make the volume display flash up on my TV, would it? If I switch the 360 box off and watch something on freeview, it doesn't do it... so it must be the 360 box, right?

I can't remove the pairing from my 360 box - I only have an option to change it to something else... so I tried that and it didn't change anything.

It looks like a factory reset on the 360 box doesn't actually remove any of my settings - so I guess it will keep the pairing even after a reset?

It's driving me MAD seeing the volume level continuously flashing up! It doesn't change the volume, it just flashes up the current volume level. 

Does anyone have any ideas I can try?

Thanks!

Kjersti x

25 Replies

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  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    8 months ago

    The 360 should be connected to the AVR and the AVR to the TV (usually to HDMI 1). If you have non-ARC ports you should use them.

    • Zanobor's avatar
      Zanobor
      Tuning in
      8 months ago

      As per my original post, It doesn’t matter if virgin 360 is plugged into the TV or the AV receiver, it happens either way, and Virgin 360 is plugged into a non-ARC HDMI socket, but it’s still happening nonetheless.

      • roy247's avatar
        roy247
        Hero
        8 months ago

        Hi Zanobor,

        I have the 360 connected to my TV and my LG TV and LG soundbar connected using eARC without any problems, the problem you are experiencing seems to happen with certain TV's and using the adapter cures the problem. It shouldn't affect HDR on your TV but as I don't use one, I can't guarantee that. I would give it a shot, if it doesn't work you can probably send it back to Amazon.

  • Zanobor's avatar
    Zanobor
    Tuning in
    8 months ago

    Okay it doesn’t look like any official fix for this is coming any time whatsoever, probably not a big enough problem or demographic suffering it. so I have managed to work out a workaround, but it doesn’t work every time, if anyone is interested, I will leave it here.

    At least for me, I have found if I turn off the TV and amp while the virgin 360 box is on, wait for 5 to 10 seconds then turn the TV and amp back on, the TV automatically switches to virgin 360 and the volume bar problem is resolved. I can then turn virgin off and on as many times as I like and The volume bar problem doesn’t return. But if Virgin Media switches off while the TV and amp are off, the next time you turn everything on the volume bar constantly flashing up problem is back.

    Hopefully this fix will get me through until my contract ends at the beginning of January, then I will assess my options.

     

     

    • Roger_Gooner's avatar
      Roger_Gooner
      Alessandro Volta
      8 months ago

      It's a handshaking issue, and for that reason I always turn my TV on after the STB.