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Kjersti66's avatar
Kjersti66
Joining in
2 years ago

Volume level keeps flashing up on TV every 20 seconds!

Hei everyone!

Just got my 360 box earlier this week. Never had this problem before I got the 360 box. Every 20 seconds, the volume level flashes up on my TV for a few seconds and then goes away again. I did try to pair up the 360 remote with my Denon soundbar, but this wouldn't make the volume display flash up on my TV, would it? If I switch the 360 box off and watch something on freeview, it doesn't do it... so it must be the 360 box, right?

I can't remove the pairing from my 360 box - I only have an option to change it to something else... so I tried that and it didn't change anything.

It looks like a factory reset on the 360 box doesn't actually remove any of my settings - so I guess it will keep the pairing even after a reset?

It's driving me MAD seeing the volume level continuously flashing up! It doesn't change the volume, it just flashes up the current volume level. 

Does anyone have any ideas I can try?

Thanks!

Kjersti x

25 Replies

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  • ozsat's avatar
    ozsat
    Superstar
    2 years ago

    It doesn't sound like a 360 issue - but press and hold the TV and Rewind button for 10 seconds which will factory reset the 360 remote.

  • Kjersti66's avatar
    Kjersti66
    Joining in
    2 years ago

    Sadly, that didn't work. So, I did a full factory reset on the 360 box, I reset the 360 remote, I reset my Denon soundbar to factory settings - same thing! This is definitely the 360 box doing this - because if I switch it off, the issue stops. I've also tried pairing the 360 box with a totally different brand of soundbar - same thing. Is there ANY way of resetting the 360's pairing settings? Factory resetting it doesn't delete the pairing. Why call it a factory reset when it isn't? The volume flashing up is actually in 12 second intervals, not 20, as per my original post. It's driving me MAD... I can't watch anything on the cable box with it doing this! If anyone can suggest anything else - I'll try it! Thanks! Kj 🙂

    • roy247's avatar
      roy247
      Hero
      2 years ago

      Possibly a HDMI handshaking issue, can you turn off the HDMI control on the TV's HDMI input the 360 is connected to see if it makes any difference. You might need to turn it off completely if you can't select separate inputs, Samsung call it Anynet+, and Sony, Bravia Link, if you need help finding it come back with your TV make and model.

      If that fixes the problem you can get a 'CEC Less' adaptor from Amazon  🤞

       

      • omgitsbeth's avatar
        omgitsbeth
        Tuning in
        7 months ago

        Getting a CEC less adapter for the Virgin 360 box HDMI cable looks like it has fixed this for me (fingers crossed!). Bit resentful that I had to pay £10 to make it work, but better than dealing with the tinny awfulness of my TV’s speakers. Thanks, roy247!

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 years ago

    You need to rule out the Denon with a direct connection to the TV.

  • Kjersti66's avatar
    Kjersti66
    Joining in
    2 years ago

    I think it was something to do with the Denon soundbar. What I did to stop it was remove the HDMI cable from the Denon to the TV and connect an optical cable from the Denon to the 360 box. I can use the 360 box for everything, so I don't need sound from the TV. I can now watch TV without that SUPER ANNOYING thing flashing up! 🙂 Kj x 

    • Kjersti66's avatar
      Kjersti66
      Joining in
      2 years ago

      Hei Roger,

      No, I didn't have a spare cable to use. I just removed it completely and I'm using the optical cable I got with the Denon. 

      This does now mean that I can't have sound when I play DVDs - as the optical cable goes from my Denon to my 360 box. I think I'll survive! Haha!

      Kj x

  • muswellowl's avatar
    muswellowl
    Tuning in
    2 years ago

    I have exactly the same issue.  360 box was fine with my TCL 50CF630K TV.  I added a Bose Smart Soundbar 600 and now the volume displays every 20 seconds.  It is definitely the 360 box causing it as if I turn it off or disconnect the HDMI cable it stops happening.  Going to try a CEC-less HDMI adapter, but this is absolutely an issue caused by the Virgin Media 360 box.  Have a Fire TV Cube also attached and doesn't happen with that, but the second I connect the 360 box the volume starts displaying every 20 seconds.

    • Kjersti66's avatar
      Kjersti66
      Joining in
      2 years ago

      I hope you get it fixed - as you certainly cannot watch TV with it flashing up every 20 seconds! It drove me loopy! Haha!

      As I said for my fix - I had to ditch the HDMI cable and use optical - but then it did stop me having any other sound to my Soundbar. I had to get an optical switch box so I could use my Blue-Ray player. Kj x

  • Jammyjase's avatar
    Jammyjase
    Joining in
    11 months ago

    Hi

    i know this is old but for anyone having this issue I set the boxes one power to on, turned both box and tv off with it, turned them both back on with it and the issue seems to have fixed itself. Hope this helps. Thanks. 

  • Cdms811's avatar
    Cdms811
    Joining in
    11 months ago

    I have had this issue, seems to have been solved by changing a setting on my Xbox Series X. I turned off the CEC option there (The ability for the Xbox to power up / down the TV)

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      11 months ago

      Thanks for posting your fix for this Cdms811, glad you were able to resolve this 👍

      Rob

  • Zanobor's avatar
    Zanobor
    Tuning in
    7 months ago

    I’ve just started getting this issue after buying an Amazon fire TV Omni QLED. This is ridiculous, Virgin Media, what is your 360 box doing that keeps bringing up the volume bar on TVs every 10 seconds, when using an AV receiver or sound bar using ARC with the TV???? shouldn’t have to be buying silly little adapters to fix it, surely you can do something with the software.

    Does anyone know if this little adapter stops the “TNT sport Ultimate” channel from switching HDR on the television?

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team (Retired)
      7 months ago

      Hey Zanobor Thanks for reaching out to us on the Virgin Media forums. 👋🏼

      I'm sorry to hear about the issues with the volume icon flashing up.
      Just so that we can get a better idea of what is happening - are you able to show us any videos / images of this?

      Do you have any third party equipment attached to the TV box? If so, does this issue occur when removing them?

      Let us know and we can assist going forward.

      Kind regards,
      Ilyas.

      • Zanobor's avatar
        Zanobor
        Tuning in
        7 months ago

        Hi Ilyas, thank you for your reply.

        no, nothing is plugged into the virgin box. It was an old V6 box that was updated to the 360 Interface. As you can see in what other people Have said in this thread, it only occurs when there is an AV receiver or sound bar connected to the TV using ARC. it happens when the virgin box is plugged into its own HDMI socket on the TV and if I plug it directly into the AV receiver. it stops happening when I turn ARC off, and/or if I disconnect the virgin box. It doesn’t happen with any other equipment. I have two videos, each one long enough to show the volume bar popping up three times in about 12 second intervals. however, I don’t know how to put the videos here, the option for videos wants a web URL and the videos are on my iPad, no idea how to do that.

         

    • Roger_Gooner's avatar
      Roger_Gooner
      Alessandro Volta
      7 months ago

      If this is an HDMI CEC issue, then disable it on the affected devices.

      And a CEC blocker has nothing to do with HDR. TNT Sports Ultimate is a premium channel which broadcasts in UHD, HDR and Dolby Atmos (sometimes).

      • Zanobor's avatar
        Zanobor
        Tuning in
        7 months ago

        There is no option to disable it on Virgin Media 360, and there is no option to disable it on individual HDMI sockets on the TV, and I need ARC to work between the TV and AV receiver. The problem only happens with the Virgin Media box plugged in, we shouldn’t have to be buying adapters to stop a fault, i’m paying £100 a month for virgin