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robball's avatar
robball
Joining in
12 months ago

Voice control blocked by phonak tv connector

Hi,  Hopefully someone can help here.  I have new phonak hearing aids and have bought a Phonak TV connector.  Easy to install and work really well..............however..........it somehow is blocking by voice contro for the 360 Box. As soon as I swith off the connector voice control works again.  So it is manageable but annoying having to switch on and off the TV Connector. Any ideas

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    12 months ago

    Hi robball 

    Thanks for posting and welcome back to the community.

    Can you advise me please, have you plugged the audio wire directly into the TV box or the TV directly please? 

    Best wishes.

    • robball's avatar
      robball
      Joining in
      11 months ago

      hi sorry tis got filtered to junk  tv directly 

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        11 months ago

        Hi robball 

        No apologies needed 🙂

        Can you confirm also nothing happens when the connector is on, is this right?

        We've got the teams looking into this :).

        Best wishes.