JBadman
3 months agoJoining in
Virgin TV Box broken but no support available
So my box just keeps restarting after Welcome screen. According to other posts here, this generally means the box needs replacing. It's too late to call for support and the online chatbot says it will connect my Whatsapp but never does, or if I say I don't have it, it just disconnects and deletes the discussion. Seems impossible to get hold of any real person at all to arrange a replacement. Hoping a Virgin Support person might see this post and reach out somehow to help? The Online Support Chat really is broken currently.