Forum Discussion

Wakeyjock's avatar
Wakeyjock
Tuning in
7 months ago

Virgin TV 360

I’m asking for family member. She has been informed that she needs new tv box to continue watching Netflix from November . Virgin will issue a free Virgin TV 360 box . She has never had internet in house. Will the 360 box work without internet connection. 

17 Replies

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    Virgin V360 is a server based TV system, not to mention the V360 box does not contain an internet modem. Therefore Broadband is essential.

    A member of the Forum Team will follow this up for you shortly.

  • Sadly not, the 360 box requires broadband to work to it's full potential.

    However, more to the point if your family member has never had internet in the house how is she watching Netflix?

    • Adduxi's avatar
      Adduxi
      Very Insightful Person

      HavencroftKev wrote:

      Sadly not, the 360 box requires broadband to work to it's full potential.

      However, more to the point if your family member has never had internet in the house how is she watching Netflix?


      At a wild guess, it may have been the old TiVo that had it's own built in modem, and maybe that's why the thought of "no internet", as in "no wifi box" ?  Who knows ....

    • nodrogd's avatar
      nodrogd
      Very Insightful Person

      HavencroftKev wrote:

      Sadly not, the 360 box requires broadband to work to it's full potential.

      However, more to the point if your family member has never had internet in the house how is she watching Netflix?


      Without internet it won’t work at all, even for recordings as the master list & recording location are linked to the headend server over an intranet.

  • Hi Wakeyjock 

    Thanks for posting and welcome back to the community.

    Your friend would need to upgrade to have Broadband for any 360 upgrade. If you can get your friend to contact the team, they can go through the options;

     

    Call: 150 / 0345 454 1111

    Whatsapp: +44780 308 9684

  • Am I missing the point, even with the Tivo box you surely require an Internet connection to access Netflix? 

    • 1701-e's avatar
      1701-e
      Fibre optic

      If you had TV only package on a TiVo then you wouldn't need internet service as the old box had it's own internet connection.

    • nodrogd's avatar
      nodrogd
      Very Insightful Person

      HavencroftKev wrote:

      Am I missing the point, even with the Tivo box you surely require an Internet connection to access Netflix? 


      This is the TiVO from which Netflix is being withdrawn:

      Older TiVO


      This is a standalone box with 3 CATV tuners & a DOCSIS modem inside the box. Therefore it does not need an external VM hub to access the internet. Everything from the TiVO V6 box onward only has CATV tuners in the box, so the VM hub connection becomes mandatory.

      The DOCSIS connection is also required for the EPG (guide), firmware & NIT updates as well as internet content from the included apps. V360 goes a stage further in that all the recording & playback features are server driven. The box is just a storage location plus an interface with the TV.

  • The TiVo still needed an ethernet connection for the apps like Netlix though didn't it? Or am I misremembering? Thought the internal modem was just for guide data and updates etc. and was only 10Mbs.

    • Adduxi's avatar
      Adduxi
      Very Insightful Person

      Yes 10 meg modem for everything! Those where the days. 😊

  • I've been informed that any TV only customer who has original TiVo will be given 50Mbps internet at no extra charge when they change to a 360.

    • Roger_Gooner's avatar
      Roger_Gooner
      Alessandro Volta

      This would surely be a time-limited offer but worthwhile. The TiVo is on its last legs and everyone will need broadband to get TV, VOD and voice.