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tedbib's avatar
tedbib
Tuning in
24 hours ago

Virgin TV 360 upgrade

Hi all

I received an e-mail saying I could upgrade to a 360 box at no extra cost. I filled in my details and clicked the ' Switch Now ' link 

I have not had a confirmation or, any notification as to whether they have received my request.  Should I have received one. Or do they just send the equipment ?

6 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    23 hours ago

    You should receive the 360 remote in the first instance to allow you to update your existing V6.  There is no going back to TiVo after this update.

  • Wilo-the-wisp's avatar
    Wilo-the-wisp
    Joining in
    23 hours ago

    Hi,

    I received an email either later that day, or possibly the next day advising courier details. Hope this helps 

    • tedbib's avatar
      tedbib
      Tuning in
      23 hours ago

      I ordered it earlier this week  .... no reply yet 

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        23 hours ago

        If you have an existing V6, you will not get a new box, it will just be a remote.  The 360 software will install on your old V6.  This is the "upgrade"...  Note you will lose all recordings etc. from the old box when doing the upgrade.