Forum Discussion

mrbones111's avatar
mrbones111
Joining in
2 months ago

Virgin keep fobbing me off with regards to my delivey

Hi, I’ve should have received my delivery of a remote for the upgrade and a mini box last Tuesday. This did not turn up and received a text stating ‘due to circumstances beyond our control’. I contacted virgin and was promised it would be there the next day by 21:30. This failed to happen. Contacted again and was promised next day, this didn’t happen! Was promised within 24 hours and I’m still waiting. Yodel is stating the package is still with Virgin Media, Virgin is saying the package is with yodel. This is a complete shambles. I understand there could be issues but don’t expect to be lied to by three different employees!

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    2 months ago

    Hi mrbones111 thanks for your post although we're sorry to hear of your concerns raised here.

    Due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders. We are working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated.

    We do hope that this will be resolved for you soon and as soon as there's any tracking info we'll be in touch.

    Many thanks

    • mrbones111's avatar
      mrbones111
      Joining in
      2 months ago

      Ok so virgin have now said the items were returned to them and I would have to re-order everything again, which has been done. That was due for delivery on the 18/12/2024 yet Yodel do not have the parcel it’s still with Virgin! Getting nowhere fast.

      • Vikki_M's avatar
        Vikki_M
        Forum Team
        2 months ago

        Hi mrbones111,

        Thank you for the update.

        Has the remote been delivered since posting?

        Please pop back to us when you can.