Forum Discussion

Baldy76's avatar
Baldy76
Joining in
6 months ago

Virgin box not playing recordings or pausing

Virgin 360 box isn’t recording or playing recordings or allowing me to pause tv

ive reset the box and since then it’s restarting constantly on its own

  • roy247's avatar
    roy247
    Superstar
    6 months ago

    If you can't pause or rewind live TV then you probably have a hard drive problem and will need the box replacing.

    If it's stuck in a constant restart loop then it definitely does need replacing.

    You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

  • Beth_G's avatar
    Beth_G
    Forum Team
    6 months ago

    Hi there

    Thanks for your post, welcome back to the Community Forums.

    I'm sorry to hear you've been having some issues with your TV box. As roy247 has correctly advised, these types of issues affecting recordings and rewind/pause/fast forwarding does indicate an issue with the hard drive and usually requires a replacement TV. 

    Were you able to get in touch with the team? If not and you're still having issues, let us know. We'd be happy to help from here.