Forum Discussion

ellisdc's avatar
ellisdc
Tuning in
6 days ago

Virgin 360 upgrade issue

I ordered my new 360 remote and it has arrived today. I have clicked on the install now app and I keep getting the error UPGRADE FAIL ma1/4/conversion_completed. I have reset the box from other forums and tried again later but still have the error. Is there any other suggestions? Thanks

  • Hi ellisdc 

    Welcome back to the Community Forums. 

    Sorry to hear that you're having issues with upgrading the set-top box. 

    Would you please try the steps provided here by the Community member newapollo to see if this helps resolve this issue. This seemed to have resolved that error for the customer experiencing the same issue. 

    Keep us posted with how you get on. 

    • ellisdc's avatar
      ellisdc
      Tuning in

      Hi Carley_S

      I have tried all of the suggestions on the other post above and none have worked i keep getting the same error. Mine doesn't have the 11 in it though it just says conversion_completed at the end