Xayles
12 months agoJoining in
Virgin 360 remote stopped working
My parents remote virgin 360 remote has stopped working yet again. To be clear it was working and had been for a few weeks. We have tried to pair it to the box again but it will not pair. We get the message pairing failed. This is the third remote we have had. We reported it again and they are sending us yet another remote which will no doubt work for a few days or weeks, maybe a month. The batteries are fine... My dad has a meter that shows that the batteries are fine. Also each time they turn on the TV when the box has been powered down over night they have to remove the batteries to get it to work again.
We tried to ask for a new box but virgin just say all they can do is send out yet another remote.
Can someone please help?