virgin 360 problem error code migration error

Hi dekkie58​ 

All codes beginning MA are a 360 box specific error code (even though the box is still running V6) due to a migration issue meaning the box is unable to complete the upgrade. This is due to the box either not being activated, unable to complete the update process, or the software upgrade has been started but the billing system doesn’t know which account to tie the equipment to in order to activate the box.

A few people with this error have managed to perform the update by either removing the box from the mains for five minutes and trying again, or by deleting recordings to make more space and then trying again. (The recordings are deleted anyway as part of the migration to the 360 interface)

TYou could also try turning off the V6 by the switch on the back of the box;  then on the front of the box  hold down both the standby/power button and the - (minus) button at the same time. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds.

If the above doesn't work it's probably a settings issue at the VM end. The software upgrade has been started but the billing system doesn’t know which account to tie your equipment to activate the box.  The Faults team (150 from a VM landline and option 2, or 0345 454 1111 from any other phone and option 2 again) may be able to fix this, if not they will escalate it to 2nd level support to fix it over the phone by sending a new update signal. If that also fails it will need an engineer visit to change the box.

Hi dekkie58 thanks for posting although we're sorry to hear of your concerns raised regarding the migration.

We appreciate it's been a while since you posted here, has this since been resolved for you or do you require further help?

Many thanks