Forum Discussion

Bules24's avatar
Bules24
Tuning in
3 days ago

Virgin 360 multiple issues

I cannot believe how badly this upgrade is . All appeared to go well initially, then I had the issue of not recording on my main box or my TiVo box upstairs . Then the main box in the lounge would not come on just kept going to welcome page and the please wait page , then switched itself off. This morning I went through the process of rebooting as suggested by a member on this site as I had the download arrow appear and eventually it came back on. It is still not recording and I have had the error cs2214 . I have phoned 150 and the response is appalling, having spoken to the bot on the other end of the phone to try to get to the right place it then said it had sent me a text message and goodbye ! You won’t be surprised to know that a message hasn’t arrived . I am seriously going to look at changing my provider as their service has completely gone downhill. I assume I am not the only one with problems following the upgrade. Any help appreciated. 

 

1 Reply

  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 days ago

    CS2214 (recording playout failed) can be caused because the 360 has lost it's internet connection.  Check that all cabling, especially the white coaxial is secure and free from any kinks, if you are using an ethernet cable then make sure that it is snug and tight, also reboot both the 360 and hub  at the same time so they can make the handshake again.

    Sometimes this loss of network connection is due to a local issue which would show up if you use the /check-services/ function. You can also a run a test on your equipment from there.  If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

    The playback failure might also be due to a hard drive issue. The quick way to test this is to pause a live program for a couple of minutes and then play it back. If it plays back without problems then you can rule out a hard drive fault.