Forum Discussion

shikaka1's avatar
shikaka1
Joining in
8 months ago

Virgin 360 an upgrade?

I allowed myself to be persuaded that the 360 upgrade would be the thing to do. Install wasn't straightforward, but it eventually turned up. It is horrible. Not intuitive at all. The deal breaker was that I'd have to set up an individual profile, instead of just using the default listings, if I want to hide/disable the adult channels. I don't want them at all. As it is, it would mean my kids could access them from the main menu - or I have to change the pass code. It's just one more option that's unnecessary. But over all, it is a truly terrible interface. If they don't let me downgrade, I'm going. And I've been with them for over 20 years.

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  • japitts's avatar
    japitts
    Very Insightful Person
    8 months ago

    TV360 is a completely different TV platform to TiVo/V6, calling it an upgrade means that moving between Apple & Android (in either direction) is also an upgrade.

    It is a conversion, with pros & cons both ways. For some users, TV360 suits better. For others, V6 is better. The choice to convert is always voluntary, but is also irreversible if requested.

  • Mr_K's avatar
    Mr_K
    Knows their stuff
    8 months ago

    Unfortunately you've fallen for the 'upgrade' word/con.  

    Threaten to leave, a few have managed to get a V6 back, but it would mean a replacement unconverted box. If not go to Sky,  their offering is better than the 360. 

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    8 months ago

    Hi shikaka1 

    Welcome to the community forums 

    Sorry to hear that you're happy with the difference between TV360 and your V6. This is certainly not what we like to hear.

    We always take on board the feedback given in the reviews we receive to collect the information and use it to learn more about the areas we need to improve. We will certainly pass this information along to the relevant teams.

  • paris's avatar
    paris
    Dialled in
    7 months ago

    I totally agree I’ve only had it 2 days and deeply regret switching. The remote has no option to instantly access your recordings and the “home screen” background in purple makes the options so difficult to see. I could go on. Definitely a big step backwards.

    • nodrogd's avatar
      nodrogd
      Very Insightful Person
      7 months ago
      paris wrote:

      I totally agree I’ve only had it 2 days and deeply regret switching. The remote has no option to instantly access your recordings and the “home screen” background in purple makes the options so difficult to see. I could go on. Definitely a big step backwards.

      The answer to all “shortcuts” on 360 appears to be using the mic button & your voice, &ask for what you want.

      • Mr_K's avatar
        Mr_K
        Knows their stuff
        7 months ago

        What of you can't or don't want to speak?. Pressing a button is quicker than several words. It's a gimmick that doesn't make up for the downgrade in functionality.