Forum Discussion

LinkOps85's avatar
LinkOps85
Joining in
27 days ago

V6 Upgraded to 360 No longer works during Internet Outage

Can Virgin please explain where the information was burried that told customers that upon upgrading to the 360 software on a V6 box would render the box useless during an internet outage?

This is a fundamental flaw in your software resulting in ALL entertainment services within a property becoming disconnected because the boxes over reliance on the internet. You have provided the services via its own cable for decades now and yet I still have to have the cable connected to the box just to initialise the box but if the internet disconnects everything goes.

Oh and don't think about connecting it to the sim card you was issues by Virgin on VIP plans as this results in being told you are on an "unauthorised network".

Then the biggest insult, because the box can't communicate with the Virgin servers... It assumes you haven't paid your bill and gives you instructions how to do so.

Talk about a self own

  • nodrogd's avatar
    nodrogd
    Very Insightful Person

    There is nothing wrong with the software, which isn't VMs. V360 runs on Horizon, which is a server based system. Liberty Global (VMs owners) are a far larger multi-national cable operator & Horizon is their cloud based TV platform. Owing to the TV agreements in the UK & Ireland, recordings must be held locally so the server holds the master recording list & sees your box as the "cloud" location. So no internet, no recordings.

    On the second point, the servers are located the local VM network headends (there are 52 of them). Your box only sees the one at your local headend where your account is held, they are not interconnected. So you cannot even connect your box to a VM connection in another part of the country, let alone another ISP connection.

    It has ALWAYS been a restriction that you can only view your recordings at the address the account is held. Allowing access through the wider internet would inevitably lead to abuse of this.

    The coax carries the live broadcast channels only (similar to having a satellite dish connected). This should still work during an internet outage. But if the local network itself fails (cabinet amplifiers, switches or local power outages) everything will go off.


  • LinkOps85 wrote:

    Then the biggest insult, because the box can't communicate with the Virgin servers... It assumes you haven't paid your bill and gives you instructions how to do so.


    How long was your internet down, I haven't seen this posted before, do you have a screenshot you can post.