V6 Upgraded to 360 No longer works during Internet Outage
Can Virgin please explain where the information was burried that told customers that upon upgrading to the 360 software on a V6 box would render the box useless during an internet outage?
This is a fundamental flaw in your software resulting in ALL entertainment services within a property becoming disconnected because the boxes over reliance on the internet. You have provided the services via its own cable for decades now and yet I still have to have the cable connected to the box just to initialise the box but if the internet disconnects everything goes.
Oh and don't think about connecting it to the sim card you was issues by Virgin on VIP plans as this results in being told you are on an "unauthorised network".
Then the biggest insult, because the box can't communicate with the Virgin servers... It assumes you haven't paid your bill and gives you instructions how to do so.
Talk about a self own