Forum Discussion

mardel1's avatar
mardel1
Tuning in
6 months ago

V6 TV box noises

Hi, looking for some help rather than go through the telephone diagnostics nightmare.

My TV V6 box,.which is very old, is making some very strange buzzing noises. It's been happening for several months and is sometimes quiet but normally loud enough to hear even when the telly is on. It also does this when the box is in stand by. 

Over the last couple of days I've also noticed that, whilst the picture is still fine, it seems like it's lagging and when the menu/guide is on the screen it's less than crisp. Pixelated, even. 

Any help as to what options are available to me would be gratefully received.

Thanks in advance.

 

 

 

 

  • japitts's avatar
    japitts
    Very Insightful Person
    6 months ago

    The buzzing noises could be indicative of a hard drive problem.

    Can you take a photo of the pixellated menus and post it to this thread? Use the photo icon in the reply-box to upload a picture directly to the forum.

    • mardel1's avatar
      mardel1
      Tuning in
      6 months ago

       thanks for the reply. It does actually look better in the photo but you can see where there's diagonal lines on the letters that it isn't very crisp at all. It's a brand new telly, by the way and please don't judge me about what I'm watching. 😁

      • newapollo's avatar
        newapollo
        Very Insightful Person
        6 months ago

        Hi mardel1 

        That screenshot looks like you have a TV360 box - probably migrated from the V6 platform.

        Have you tried swapping the boxes around to see if the fault follows the box?

        It may just be a case of checking and tightening the wiring/connections to correct the picture.

        The strange buzzing noise may be the boxes fan or hard drive.  Do you have any problems with recordings on that box? Also what happens if yuo pause a program and then play it back?

  • mardel1's avatar
    mardel1
    Tuning in
    6 months ago

    Ok, I've now got the football on and it's like I'm watching on an internet stream it's so jumpy. 

    I've gone into the room where the second box is and the picture is perfect. 

  • japitts's avatar
    japitts
    Very Insightful Person
    6 months ago

    You'd posted in the V6 forum, but your picture shows TV360 software which is totally different. You may have previously had a V6 but when you migrated to TV360 service, the box stopped being a V6. That refers to the TiVo software which yours no longer runs.

    I've moved your post to the TV360 section, others who use TV360 are better placed to advise. In the meantime, what's the make & model of the affected TV?

    Have you eliminated the HDMI lead a cause, by swapping it between ports on the TV, and also between the 2 boxes?

    • mardel1's avatar
      mardel1
      Tuning in
      6 months ago

      Sorry, didn't realise about the migrated software.

      No issues with the leads. TV is a Samsung OE65QN90AT