I’ve had my V360 box for a few years now, and over the last few weeks it’s been having constant issues. It keeps freezing, apps won’t load or connect properly, and I often have to unplug it or do a factory reset just to get it working again. These fixes only seem to help for a couple of days before the problems start all over again. Is it possible to have the box replaced?
Forum TeamHi richardt3290,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues with your 360 box. Checking here, there's nothing to suggest there is a fault with the box so we won't be able to send a replacement however we can arrange an engineer visit for you. The engineer will be able to check the box over and if needed, will replace on the visit too.
I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. 😊
Thanks,
