V360 box constantly freezing and needing resets

I’ve had my V360 box for a few years now, and over the last few weeks it’s been having constant issues. It keeps freezing, apps won’t load or connect properly, and I often have to unplug it or do a factory reset just to get it working again. These fixes only seem to help for a couple of days before the problems start all over again. Is it possible to have the box replaced?