Forum Discussion

rikimuk's avatar
rikimuk
On our wavelength
2 months ago

V360 box buffering on recordings

I have two 360 boxes one is connected via Ethernet and the other by WiFi. The WiFi one was replaced by an engineer two weeks ago due to connection issues but I still have issues watching recordings (the other box is the main box with the recordings). Apps work fine but if I try and watch anything recorded it has buffering issues and just keeps stopping and starting. The WiFi is all working and I have run the usual tests with no issue plus the engineer checked it all two weeks ago. It used to work fine and as this is a new box I don’t know what else is wrong. It’s right next to the router so that should not be an issue according to the engineer. Any ideas? I have reset everything including the router and tv box but nothing changes.

  • roy247's avatar
    roy247
    Superstar
    2 months ago
    rikimuk wrote:

     It’s right next to the router so that should not be an issue according to the engineer. 

    If it's right next to the router (Virgin hub) why don't you use an ethernet cable.

    • rikimuk's avatar
      rikimuk
      On our wavelength
      2 months ago

      I meant the room next door not the same room and again the engineer said the signal was fine so it should all work after replacing the box wifi works for apps 

      • roy247's avatar
        roy247
        Superstar
        2 months ago

        Do you have separate 5 + 2.4 G that you can connect to, 2.4 would be a stronger signal.

        If you don't have both then you might need to split your wi-fi, do you have any Virgin wi-fi pods because if tou do you can't split your wi-fi.