Forum Discussion

clarkesa's avatar
clarkesa
Tuning in
22 days ago
Solved

V360 - Watchlist no longer shown

Hi

I have just tried to go to my watchlist on the V360 box but it is no longer shown and I can see that the layout of the home page has just changed. The info page under settings shows I am on version 5.22.

Can you please explain what has happened to the watchlist? I can still see it on the app.

I have rebooted but made no difference.

Regards

 

 

 

 

 

 

  • ModTeam's avatar
    ModTeam
    19 days ago

    Hi there,

    Thanks for bringing this issue to our attention. A ticket has been logged and our support teams are currently investigating.

    For reference, the ticket number is: F012142850.

    Apologies for any inconvenience this may be causing.

35 Replies

  • clarkesa's avatar
    clarkesa
    Tuning in
    22 days ago

    Thank you for your response.

    I did not try that as I do not use the voice control. However, I checked the home page this morning and the watchlist is shown again.

  • clarkesa's avatar
    clarkesa
    Tuning in
    22 days ago

    Watchlist has disappeared again from the home page.

    I tried the voice control and my watchlist was shown.

    Can someone from Virgin Media please explain what the issue is with the watchlist disappearing from the home page?

  • gav_hay's avatar
    gav_hay
    Up to speed
    21 days ago

    At some point in time yesterday, the 'Continue Watching' rail disappeared from both my 360 box and my 360 mini box. It is still available in the Virgin TV Go app but not on either of the TV boxes. Has anyone else experienced this and is there a solution? 

    • Darkerrdave's avatar
      Darkerrdave
      Just joined
      21 days ago

      Mines disappeared too! Must be a national issue and hope it gets resolved fast 

      • gav_hay's avatar
        gav_hay
        Up to speed
        21 days ago

        Thanks for the reply. Glad it's not just me!

    • leesmith65's avatar
      leesmith65
      Joining in
      20 days ago

      I also have this problem and have issues regarding the TV Shows and Channels function which comes up with a 'There's nothing under this filter' message. Have done a partial factory reset but that has not corrected the issue. Have contacted Virgin  but they are yet to contact me back

      • Embassy1's avatar
        Embassy1
        Joining in
        19 days ago

        I’m getting the same message under the channels function apart from with some sky channels and u also have no watchlist but can bring that up through voice search 

    • 1701-e's avatar
      1701-e
      Fibre optic
      19 days ago

      See 

      https://community.virginmedia.com/discussions/Virgin_TV_360/v360---watchlist-no-longer-shown/5691020/replies/5691361

      • gav_hay's avatar
        gav_hay
        Up to speed
        19 days ago

        The 'Continue Watching' rail has reappeared on my 360 box this morning. I assume an update must have been sent through. 

  • Voiceoverman's avatar
    Voiceoverman
    Joining in
    21 days ago

    Hi all,

    On V360 we've created a few profiles for our household (3 individuals, a family one and a parental one) and we've set some Watchlists for each.

    On the TV go app, each of the Watchlists are visible when switching profiles.

    However, when switching profiles on the TV and viewing the Home menu, each profile has a different structure to the Home Page, some of them are not showing Watchlists, but some are.

    Am I missing a config somewhere?

    • langs57's avatar
      langs57
      Joining in
      20 days ago

      I have a similar problem, my Watchlist has completely disappeared and also the continue watching option. The home page seems a different layout too.

      • newapollo's avatar
        newapollo
        Very Insightful Person
        20 days ago

        Voiceoverman​  and langs57​ 

        It's possibly a regional issue, or build version issue, or both.

        I'm in the Teesside region (Middlesbrough) and my 360 and Stream boxes are running version 5.22.  (Settings > Info >  What's new in version 5.22?)

        Continue watching has dissappeared from my screens. I have no programs currently showing in My Watchlists on any of my set top boxes (Stream & 360) or TVGo apps on android devices, however My watchlist is visible when using the browser version on my PC https://virgintvgo.virginmedia.com/

        langs57​  you say that

        The home page seems a different layout too

        It's possible that your set top box has been updated to version 5.23. Have the text headings (maybe a new font and slightly smaller font size being used) changed in the navigational bar at the top of the screen?

        The Horizon software which the Stream and 360 boxes run on are used by Liberty Global (VM's owners) in the rest of Europe.  The Dutch boxes are being updated to version 5.23 which includes a few cosmetic changes such as different fonts - see <Here> which might be the same as the different layout that you've noticed  We don't always have the same changes/options available so these changes may  or may not be applied to VM's 360 and Stream boxes.

         

    • Stubill's avatar
      Stubill
      Dialled in
      20 days ago

      Following as I have the same issues on all boxes. Version 5.22

      No watch list or continue watching.

      Do these updates get tested before rolling out? 🤔😡

  • SuzieMF's avatar
    SuzieMF
    Just joined
    20 days ago

    The same thing has happened to me - additionally the "continue watching" feature has disappeared from home screen, which we rely on.

  • Jjohns1's avatar
    Jjohns1
    Just joined
    20 days ago

    Same as. No watchlist or continue watching. Very annoying 

  • Stubill's avatar
    Stubill
    Dialled in
    20 days ago

    Same here. No watch list or continue watching

    Very irritating.

    I was just starting to get my head around this non user friendly platform but it's getting worse with every update.

    I want my homepage to look like I want and not what I'm forced to see.

  • troweir's avatar
    troweir
    On our wavelength
    20 days ago

    I’m seeing the same problem. Watching this thread with interest!

    • langs57's avatar
      langs57
      Joining in
      18 days ago

      I've just put the TV on and it appears to be back to normal 😃