Unable to record using TV go

Question

Can usually set recordings using the mobile but it keeps giving the message TV box not connected. The TV works fine and it's possible to set recordings through the TV. Have rebooted the box but still unable to use the mobile to set recordings. Any suggestions please?&nbsp;

1701-e · Answer

Is your box on Eco start!&nbsp; If so change to Fast or Active start.

Martin_N · Answer

Hi rustle,&nbsp;
Thank you for your post. I'm very sorry to hear about the issue with the Tv Go app.&nbsp;
Please check out this link for more information: https://community.virginmedia.com/t5/TV-on-the-go/TV-Go-Connection-showing-offline/td-p/5486615
^Martin

Forum Discussion

Unable to record using TV go

Related Content

Unable to record or rewind live tv…

New to 360. 2 boxes used to have separate recordings

Unable to record programs or pause live TV.

Unable to watch recording

Email account locked and unable to log in.