Forum Discussion
7 Replies
Are you using an android device phone or tablet or iPhone / iPad.
Shouldn't make any difference but I think apple users have more problems so saying what device you are using might help with getting the correct advice.
Can you use the app as a remote for the 360 or does it still say the box is off.
- SLH123Joining in
Hi roy247,
I have an iPhone. I've not checked if I can use the app as a remote. I will check this later when I get home.
- Carley_S
Forum Team
- SLH123Joining in
Hi. I’ve tried again after turning the box on and off but still get the same message about it being offline. I can connect to the box and use the app as a remote though. Very frustrating.
- Sabrina_B
Forum Team
Hi SLH123 👋.
Thanks for reaching back out to us, sorry to hear of the issues that you are facing with the TVGO app and your TV box. Have you ensured that the tv box is connected to the VM network via Wi-Fi or ethernet and that you have connected the box to the Virgin Media server also, and that the registered email on your account is the same used for the Virgin TVGO app?
Please let us know.
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