Forum Discussion

phammond2's avatar
phammond2
On our wavelength
2 months ago

unable to delete recordings

I am unable to delete recordings after watching them? This started after I received a second set top box (multi-room) but that may be a coincidence? Has anybody experienced similar problem with V360 box?

7 Replies

  • deano99's avatar
    deano99
    On our wavelength

    Same for me, though I have just one V360 box - It started on Tuesday and I either get the "Oops can't do this now....try later", or it says recording deleted but the recording still shows in the list of recorded shows (though the storage percentage does still seem to go down!).
    Also problems recording new shows - It lets me set recordings but doesn't then show them in the Planned recordings list or in the Recorded once the recording time is over - Odd though that if I go in the channels Guide, it does show them there, either with the hollow circle for planned, or solid red circle once recorded. and I can watch them from finding them in the guide, though it's a faff!
    Hoping that it's a software update glitch for now as there are similar forum posts, before I call Virgin Media (wary of losing all existing recordings if it means a new box needed).

  • phammond2's avatar
    phammond2
    On our wavelength

    I get the same, can't do this now or says deleted but still there?

  • deano99's avatar
    deano99
    On our wavelength

    Since my previous reply, all the stuff I deleted is no longer showing in the recordings, so that's back to normal!
    Also stuff I've recorded since Tuesday is now showing as usual in the recordings without me having to search for them in the channel guide!
    The only thing still wrong though, is that some of the planned recordings for later are now showing in the Planned recordings, but not all of them (though the others are showing that I've set them in the channel guide).

    • Yorkshire89's avatar
      Yorkshire89
      On our wavelength

      Yes thank you! Mine is working too. Now I have to return an unused 360 box when it arrives.

      • deano99's avatar
        deano99
        On our wavelength

        That's good then!
        I don't mean to sound like a doom merchant haha, but if it were me, I'd hang on to the new 360 box for a few days just in case to be cautious - My planned recordings aren't all showing still, even though I've definitely set more than are showing in the planned list.