Forum Discussion

PriceSimon's avatar
PriceSimon
Joining in
27 days ago

Unable to access subscribed App

I'm trying to access subscribed content via Subscriptions in Virgin360. After selecting I receive an error code #TS2/2/10337. The message reports 'There's been a technical glitch. Please try again or head to'. 

I've verified that the #TNT Sports subscription is active but I can't access it via the #Subscriptions App which is frustrating.

6 Replies

  • If you have TNT Sports as part of your package it will available from the TV guide, channels 521 to 525.

     

  • Hey PriceSimon, thank you for reaching out and a warm welcome to the community, we are sorry to hear you are having some TNT issue.

    Did the above advice help at all?

    • PriceSimon's avatar
      PriceSimon
      Joining in

      Hi. Unfortunately, no. I can access TNT Sports by selecting the channel. But I can't access it via the app to access on demand services. When I select the Subscriptions App via the Virgin360, I receive the error code. Therefore I can't access my subscribed content via the app.

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team

        Thanks for coming back to us PriceSimon. We can get this looked into further from here but first I would need to ask, have you tried to reboot your TV box to see if that resolves the issues?