I am supposed to have the free ultra TV channel but it is not showing the programmes. I have done the diagnostics and it says my TV is OK for Ultra TV but yet still the programmes won't play but the channel is on. Any ideas anyone ???
The uhd channel does not work on my V360 yet it worked when I had V6 ???
As I said before "Is your HDMI chain, TV, soundbar if you have one and HDMI cables all HDCP 2.2 compliant, cables need to be at least HDMI V2.0."
If you don't have any of the other UHD channels can you watch any UHD content on iPlayer.
Do you have the 360 set up for 4K? Settings > Audio & Video > HDMI resolution
Are any onscreen messages displayed when trying to access the VM UHD channel (175 and 999) such as those indicated in the following post by VM Forum Staff member Steven_L?
Ultra HD & HD TV | Virgin Media Community - 5671953
Which actual TV make and model do you have?
For example Hisense 43E6QTUK, or Samsung UE40F6000FK
The BBC have a list of TV's that they support for 4K <Here>. Is your device on their list?
Are you using the correct HDMI port on your TV? The BT website have an article <here> that lists a large number of TV models by manufacturer and the ports that are 4K compliant (for example older Samsung's that use (MHL) and/or the Samsung Evolution kit
When you say the Ultra channel isn't showing the programmes are they greyed out so you can't play them or they just don't play. Is your HDMI chain, TV, soundbar if you have one and HDMI cables all HDCP 2.2 compliant, cables need to be at least HDMI V2.0.
Do you have Sky Sports UHD or any other UHD channels that all work and it's just the Virgin ultra channel that doesn't.
