Forum Discussion

Dave_Canon's avatar
Dave_Canon
On our wavelength
5 months ago

TV360

I had a V6 box when they "upgraded" to TV360 and it has never worked properly since. VM seem uninterested in fixing the issue and I have wasted hours of my time. I suspect my only recourse in the end will be court.

4 Replies

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  • japitts's avatar
    japitts
    Very Insightful Person
    5 months ago

    It's the first time you've posted about problems with your TV360... so what are they?

    Feel free to be as detailed & specific as may help other experienced users advise.

  • roy247's avatar
    roy247
    Hero
    5 months ago

    Before you take Virgin to court as japitts suggested you should say what the problems are if you want one of the forum team to help.

    The usual problem after upgrading from an old V6 box to 360 is that you get recording issues. This is usually the box losing the recordings and planned recordings and pause and rewind not working. If this is the problem then you will need the box replacing, if it's not the problem then you will need to say what it is.

     

  • Dave_Canon's avatar
    Dave_Canon
    On our wavelength
    4 months ago

    I have specified the details to the Resolution Team and they agree that the TV box needs replacing but it has not happened yet.  Communication by telephone is almost impossible and by text chat was also a failure. Customer service is appalling as confirmed by Which? If this issue is resolved I will post back. and close the thread. 

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team (Retired)
      4 months ago

      Hi Dave_Canon 👋.

      Thanks for the update on this, so that we can take a look further and assist we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

       

      Thanks.

       

      Sabrina