Forum Discussion

robandpat's avatar
robandpat
Joining in
4 days ago

TV360 stays off line

We had our upgrade carried out 6 days ago. We have 3 streaming boxes working fine, the new hub working well, BUT, the 360 box has frozen in standby, I have tried all the reboot methods, still nothing, the light on the front is neither red or bright white, an orange looking colour. It took an age to try and explain on the phone about the problem, they do not seem to understand. I insisted on a visit of an engineer, finally the lady on the other dnd arranged that. We were only upgraded from our old v6 boxes and water kept getting into the splitter boxes, apparently the cables after they get to a certain age allow ingress of water that found its way into the splitters. To say we are less than happy is an understatement. We have been with virgin for 7 years, maybe we'll will.be changing soon.

Tv360

3 Replies

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 days ago

    Hello robandpat 

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue with your 360 box.
    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L
     

  • roy247's avatar
    roy247
    Hero
    4 days ago

    We have been with Virgin since Cable and Wireless (about 30 years) and not had any problem with water getting into the cables or splitters. Are you talking about external wall boxes.

    Sounds like you have had 3 old TiVo boxes replaced with streaming boxes and an old V6 box updated to 360 and it has failed, not uncommon and it will need replacing.

    If there was a serious problem with your main coax feed cable I would assume the hub would be also having problems and your streaming boxes.

     

  • japitts's avatar
    japitts
    Very Insightful Person
    4 days ago

    I don't believe the claim about cable degradation is as true as you've been told, was it a CS agent that told you that? Or a "boots on the ground" field tech?

    The symptoms you've explained are clearly a box fault, nothing to do with signal issues that water ingress would basically cause.