Forum Discussion

mark53c's avatar
mark53c
Tuning in
2 months ago

TV360 - Pausing Live TV Issues

Hi whenever I pause live TV on my TV360 box, when I start to play it again, if I fast forward the recording, it will jump back to the point at which I changed to the channel. It also does the same this on occasions when you try to rewind live TV. So if you pause TV for 20 minutes but have been watching the channel for an hour, the box will jump back an hour and you end up having to wind this through to get back to the point you paused at. It will also do the same if you start watching for say 15 minutes then try to fast forward again. It will jump back 1 hour 15 minutes.

I have already had the box replaced 3 times, as each time the engineer says its a hard disk problem, so I am loath to contact VM again as each time i lose all my recordings and series links.

Surely this must be something others are seeing and not just isolated to me?

Tv360

3 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 months ago

    Hello mark53c,

    Welcome back to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your TV box at the moment. I can say that I've not heard of this issue happening before. Has this happened on all of the TV 360 boxes that you've had? 

    Kind Regards,

    Steven_L

    • mark53c's avatar
      mark53c
      Tuning in
      10 days ago

      Yes the box has been replaced 3 times and it has done it on all 3 boxes. I have also just posted on another chat with someone having exactly the same problem, so it not just me..

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        7 days ago

        Has the issue happen immediately from when the boxes were replaced or does it happen over time?