Hi, my Virgin 360 box did an update a couple of days ago and is now in a bootloop, I get the multi language welcome screen followed by the "Starting Up" screen, then it just goes back to the welcome screen again.
I tried holding down the + and power buttons simultaneously whilst restarting the box but it just goes back into a loop. I'm loath to phone Virgin for obvious reasons so this is my last ditch attempt to find a cure.
Can anyone help please?
Hi alangalaxy
alangalaxy wrote:I tried holding down the + and power buttons simultaneously whilst restarting the box but it just goes back into a loop. I'm loath to phone Virgin for obvious reasons so this is my last ditch attempt to find a cure.
Can anyone help please?
Try holding the - (minus) button instead of the + (plus) button
Also make sure you have turned off the 360 at the switch before holding down the power and + or - minus buttons at the same time, and keep holding them both for a furhter 30 seconds when turning the 360 back on.
Hi there alangalaxy
Thank you so much for your post and welcome back.
I'm so sorry to hear that you have faced this issue with your set top box, I can see that you have spoken to our team since your last post. Can I ask what they have advised?
