Forum Discussion

alangalaxy's avatar
alangalaxy
Tuning in
6 months ago

Tv box in a boot loop

Hi, my Virgin 360 box did an update a couple of days ago and is now in a bootloop, I get the multi language welcome screen followed by the "Starting Up" screen, then it just goes back to the welcome ...
newapollo's avatar
newapollo
Very Insightful Person
6 months ago

Hi alangalaxy 

alangalaxy wrote:

I tried holding down the + and power buttons simultaneously whilst restarting the box but it just goes back into a loop. I'm loath to phone Virgin for obvious reasons so this is my last ditch attempt to find a cure.

Can anyone help please?

Try holding the - (minus) button instead of the + (plus) button

Also make sure you have turned off the 360 at the switch before holding down the power and + or - minus buttons at the same time, and keep holding them both for a furhter 30 seconds when turning the 360 back on.