TV 360 lost recordings
The TV box would display channel information and then go blank. After powering it on and off, the box loaded, but all my recordings were deleted. I recently upgraded to the 360 box; is this an equipment fault?
Forum Discussion
3 Replies
If it's a old V6 converted, maybe the HD is failing? Or possibly the conversion hasn't gone as expected?
Thank you for your reply.
The V6 box was update to TV 360 around 6 weeks ago, and apart from this one issue, I have not had any problems until now.If the 360 has deleted your recordings and planned recordings it's a sign that the box is faulty.
You can either call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault, or wait here for one of the forum team to pick this up which might be 2 to 3 day's.
When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.
You could also try a factory reset of the 360, and if you haven't got any recordings you might as well go for the format disk option and if or 'when' the box deletes everything again then phone Virgin.
They might suggest you set the Auto delete option to off, it probably already is and shouldn't affect planned recordings but you can check by doing the following;
Press Home > Recordings > Recorded > View All > Manage Storage > Enter your pin > Auto delete when space needed > Set to Off.
