Forum Discussion

aelliott21's avatar
aelliott21
Joining in
6 months ago

TV 360 is not installing on our second V6 box MA1/2

I registered for the TV 360 upgrade to get access to Sky Sports+.  After the new remotes arrived, the install initially failed on our main box, but after performing a "hold down - and power" restart of the box, the TV 360 was installed and it has been working well.

Our second box has not installed TV 360.  It has been many days since our main box was successfully upgraded.  If I go to the "Install TV 360" app, I get a message which says

"Installation in progress

Your upgrade to Virgin TV 360 for the household was triggered on another box.  Once the new software is downloaded onto this box it will restart automatically and without further warning.  Take care not to interrupt the installation.  Best not to touch anything!

(error MA1/2)"

It has been days and days, still nothing.  Please help!

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    6 months ago

    Hi aelliott21, thank you for your post.

    We're sorry to hear about the problem you've been having 😔

    I can see you've spoken to the team since you posted. Are you now any further forward with this?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • aelliott21's avatar
      aelliott21
      Joining in
      5 months ago

      I'm afraid not. I was told to keep waiting because there is nothing that technical support can do as the install on the second box is automated. It has been ten days since the main box updated.

      I have now registered a complaint.

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        5 months ago

        I'm so sorry to hear this aelliott21 let me pop across a private message and we will have a closer look. 

        I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
         

  • aelliott21's avatar
    aelliott21
    Joining in
    5 months ago

    Thank you, Ashleigh, for reaching out.

    In the meantime, it has been resolved by an engineer visit.

    • Steven_L's avatar
      Steven_L
      Forum Team
      5 months ago

      Thanks for coming back to let us know its all sorted aelliott21 👍