We just gave notice to Virgin after they reneged on their renewal offer. Within 24 hours our main TV box stopped working properly and now is completely bricked. Tried factory reset several times and no change. Strange coincidence?
We don't switch to new provider until 2nd May so desperately need it sorted asap. Any thoughts?
It does seem like an uncanny coincidence, doesn’t it? While it’s unlikely that Virgin Media would intentionally disable your TV 360 box, technical issues can sometimes arise during account changes or service transitions. Here are a few steps you could try to resolve the issue:
Check Connections: Ensure all cables are securely connected and there’s no damage to the power supply or HDMI cables.
Reboot Your Router: If your TV box relies on an internet connection, restarting your router might help.
Contact Virgin Media Support: Tel 150 or 0345 454 1111 Explain the situation to their customer service team. They might be able to remotely diagnose or reset the box.
Request a Replacement: If the box is under warranty or part of your current contract, you could ask for a replacement.
Document Everything: Keep a record of your interactions with Virgin Media, just in case you need to escalate the issue.
If Virgin Media isn’t responsive, you might consider reaching out to an independent tech support service to see if they can help. Hopefully, you’ll have your TV back up and running soon!
Forum TeamHello hursty78,
Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your TV services at the moment. I can see that you've been able to arrange an engineer appointment to get this looked into. Please let us know how the visit goes if you get the chance that is.
Kind Regards,
Steven_L
